pok33 Privacy Policy: How We Handle Your Information
pok33 keeps this policy straightforward — what we collect from your account, how we use it and what choices you have over it. Your transaction records, including bKash, Nagad and Bank Transfer activity, are handled under the terms set out here, and your access to this platform depends on your local law and eligible region.
Account data transparency
bKash, Nagad, Bank Transfer records
Your rights, clearly stated
Support contact routes available
POLICY POSTURE
What This Policy Covers and Why It Matters
We collect information you provide when you open an account — your name, contact details, and the payment methods you connect, including bKash wallet numbers, Nagad account references and Bank Transfer details. We also collect data generated by your activity on the platform: pages visited, session duration, device type and browser settings. This information helps us operate your account correctly, process transactions accurately and respond to support requests you raise. We do not sell your personal data to third parties for their own marketing purposes. We may share data with payment processors — including the operators of bKash, Nagad and Bank Transfer infrastructure — solely to complete transactions you initiate. We also work with service providers who support platform operations, and these partners are bound by data handling agreements. Retention periods apply: we keep account records for as long as your account remains active and for a defined period after closure, in line with operational and regulatory requirements applicable to your eligible region. Cookies and session tokens are used to maintain your logged-in state and to monitor platform performance. You can manage cookie preferences through your browser settings. Where local law in Bangladesh or your eligible region grants you specific data rights, those rights apply as described in the sections that follow.
bKash transaction references
Nagad wallet records
Bank Transfer history
Account session data
Cookie and device signals
POLICY SCOPE
Where This Policy Applies to Your Account
Not every interaction with our platform falls under the same rules. This section draws a clear line between what this policy governs and what sits outside it, so you know exactly where your data rights apply and where a third party's own terms take over.
Account Access
When you log in, update your profile or change your account settings, this policy applies in full. The data you enter — contact details, security preferences, verified payment methods — is handled directly by us under these terms.
Payment Transactions
Deposits and withdrawals made via bKash, Nagad or Bank Transfer are initiated through our platform, but the transaction is processed by the respective payment provider. Their own privacy terms apply to the data they handle on their side of that transfer.
Site Content and Games
Your browsing activity within the platform — which game categories you visit, session length, lobby navigation — is captured under this policy. Game content supplied by studios such as Microgaming, Joker, PG Soft and Spadegaming is delivered through our platform; data about your in-session behaviour is ours to hold, not theirs.
Third-Party Services
Links or features that take you outside pok33 — including external support tools or payment provider pages — fall under those third parties' own policies. We are not responsible for how external services collect or use your data once you leave our platform.
YOUR PRACTICAL RIGHTS
Actions You Can Take Under This Policy
Your account is the starting point for most data requests. To review the personal information we hold, open your account settings page — your registered contact details, linked payment methods and recent transaction references are visible there. If any detail is incorrect, you can update it directly in account settings or raise a correction request through our support channel. For records that are not editable from the account page — such as historical transaction logs linked to a bKash or Nagad transfer — contact support with your account reference and we will confirm the records held. You may also request that we clarify how a specific piece of data is being used, or ask us to restrict processing in circumstances where local law permits this. Rights vary by jurisdiction; availability depends on your local law and the eligible region your account is registered under. We aim to respond to data requests within the timeframe our operational process allows, and support will confirm the steps from there.
Review Your Records
Open account settings to see your registered details, linked payment methods and transaction history. For records not shown there, contact support with your account ID.
Correct Account Details
Name, contact and linked wallet details can be updated from within account settings. If a field is locked for verification reasons, support can walk you through the correction process.
Raise a Data Question
If you are unsure how a specific piece of your information is being used, submit a query through our support route with the relevant account and transaction reference. We will clarify in writing.
Request Restriction
Where your local law in Bangladesh or your eligible region grants a right to restrict processing, you may request this through support. We will confirm what applies to your account and region specifically.
CONTACT THIS POLICY
How to Reach Us About Privacy Matters
If you have a question about this policy, want to exercise a data right or need to flag a concern about how your information has been handled, the routes below are the ones we monitor for these requests. Use your registered account email when you write — it helps us locate your records without delay. Access to support and response depends on your eligible region.
Account Support Channel
Open the support section from within your logged-in account to submit a privacy-related request. Include your account reference and a clear description of the data concern you are raising.
Email Contact
Send your privacy question or data request to the support email address published on pok33. Use the subject line 'Privacy Request' and include your registered contact details so we can match the query to your account.
Live Chat on Site
For quicker initial queries — such as confirming what data fields we hold or where to find your transaction records — the live chat on pok33 connects you to the support team. Complex data requests may be routed to email for a written response.
HOW WE PROTECT DATA
Our Approach to Keeping Your Information Secure
Data security is operational, not decorative. The points below describe the concrete steps we take to protect your information, manage cookies and retain records responsibly — so you know what to expect rather than reading abstract assurances.
Data Handling in Transit
Account and payment data — including bKash wallet references and Nagad transaction IDs — is transmitted over encrypted connections. We do not store raw payment credentials; only the references needed to match your transaction record to your account are retained.
Cookies and Session Tokens
We use session cookies to keep you logged in and functional cookies to remember your language and account preferences. Analytics cookies monitor platform performance in aggregate. You can clear or block cookies in your browser, though some account functions require session cookies to work.
Record Retention
Active account records are kept for as long as your account is open. After closure, records are held for a defined period consistent with operational requirements and the legal obligations of your eligible region. Once that period ends, personal data is deleted or anonymised.
Policy Updates
When this policy changes in a material way, we post the updated version at pok33/privacy-policy/ and note the revision at the top of the page. Continuing to use the platform after a posted update means you have read the revised terms. For major changes, we may notify you through your registered account contact.
POLICY QUESTIONS ANSWERED
Common Questions About This Privacy Policy
The questions below are ones we receive regularly from people reviewing this policy. If your question is not covered here, the support routes in the section above are the right place to take it.
What personal data does pok33 collect when I open an account?
We collect the details you enter during account registration — your name, contact information and any payment method references you add, such as a bKash number or Nagad account. We also collect session and device data automatically as you use the platform.
Are my bKash and Nagad transaction records stored by pok33?
We store the transaction references generated when you deposit or withdraw via bKash or Nagad — enough to match the transfer to your account record. Raw wallet credentials are not stored by us; the payment provider handles those on their side under their own privacy terms.
Can I see all the data pok33 holds about my account?
Your account settings page shows your registered contact details, linked payment methods and transaction history. For data not visible there — such as older session logs — submit a request through the support channel with your account reference and we will confirm what is held.
Does pok33 share my information with other companies?
We share data only with payment processors needed to complete your transactions — bKash, Nagad, Bank Transfer operators — and with service providers who support platform operations. All are bound by data handling agreements. We do not sell your data for third-party marketing.
How do I request a correction to my personal data?
Most contact and payment fields are editable directly in account settings. If a field is locked, contact support with your account ID and describe what needs correcting. We will confirm the steps and, where identity verification is required, let you know what to provide.
Does this privacy policy apply to me if I am accessing from Bangladesh?
This policy applies to your use of pok33 wherever you access it, but your specific data rights depend on your local law and eligible region. Access to the platform itself is subject to applicable law in Bangladesh and the regions we operate in.
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